Frequently Asked Questions

What is Fair Haven’s Admission Process?

Once the Admissions Department receives the required medical information, it goes to our medical staff for review. Once that approval is received, based upon our ability to meet the resident’s individual needs, the resident and/or the responsible party will meet with the Admissions Coordinator to complete the admission paperwork. Once the admission paperwork is completed the resident will begin the process to move into Fair Haven. We evaluate each individual to determine the best area for them among the 4 wings at Fair Haven.

What documents are required to be admitted to Fair Haven?
A.   The State of Ohio mandates that the required paperwork be reviewed by our staff prior to determining eligibility for admission. These documents are:

1. History and Physical
An up to date History and Physical must be obtained and can be dated no later than 30 days prior to the date of admission. It is very important that the physician completing the History and Physical include a list of current medications and their dosages.

The State of Ohio requires a PASRR which is a Preadmission Screen and Resident Review.

What should we bring to Fair Haven on move-in day?


  • When choosing what items to bring for your loved one, it is important to consider both the season and the abilities of the person coming to stay. While the weather outside may be very pleasant during early spring and late fall, remember that many of our loved ones tend to feel cold.
  • Seven days’ worth of clothes is recommended for residents. It is important to have enough outfits to accommodate for the occasional spill or accident. Don’t forget socks, underclothes, slippers and nightclothes. When bringing items into the facility, be sure to get them to the laundry to be marked and inventoried.
  • Laundry services are provided for all residents. The facility will take care to mark all clothing items so as not to misplace them. Family members are permitted to take their resident’s clothes home to launder if they prefer.
  • Other items you may want to bring are personal grooming supplies such as a toothbrush, lotion, and hairbrush. You may also want to bring an afghan or quilt for the bed, and pictures for the shelves. We encourage personal items from home to make their room feel more familiar.
  • You may bring in your own television. We do require it to be 20 inches or smaller in size.
    Individuals may also choose to bring in their own recliner/chair. Again, keep in mind the size of the room when making your choice.

What is the difference between Medicare and Medicaid?

A.   The two M’s as we call them can be very confusing to those who do not deal with them on a daily basis. Both are government funded programs designed to provide medical services.

Medicare is a federally funded program for those who are 65 and older or are determined to be permanently disabled. Medicare Part A pays for inpatient hospital care and all or part of up to 100 days for skilled or rehabilitative care in a facility. Each Medicare benefit period is 100 days, Medicare set the guidelines to determine how many days are used. In other words, no one is guaranteed to receive 100 days of “skilled” Medicare Part A coverage. It depends on the services they need/receive. Fair Haven’s clinical staff meets regularly to review those receiving skilled coverage continue to meet Medicate criteria. When the criteria is no longer met, the family / responsible party is notified.

Medicaid is a Federal and State program administered through the Department of Human Services for those needing assistance in paying for all or part of their health care expenses. Eligibility for Medicaid is determined by an individual’s income and assets. It is a need driven program, whereas Medicare is an age and disability driven program. Job and Family Services is an agency that can help with any additional questions. You can call 937-492-4981.

Many individuals have a Medicare replacement plan which is primary for them. Fair Haven staff will assist in contacting your loved ones insurance to review benefits / coverage for their specific needs.

When can I visit?

A.   Fair Haven has an open door policy and therefor does not have specific visitation times. Exceptions may be necessary on a case- by- case basis.

Can my mother’s pet come to see her?

A.   Absolutely, provided that the pet is healthy and under your direct control at all times. It is also required that the pet be current with all shots. All four legged visitors need to be leashed when inside the building. It is recommended that you visit only your resident with the pet. Pets have to be a registered therapy pet to be able to visit any and all residents. These pets may not be in the dining rooms during meal time.

Can I take my loved one out of the facility for a special event?

A.   Absolutely. We encourage family interaction. We do require that you sign-out the resident at the nurse’s station prior to departure and keep their medication restrictions in mind. This type of a time away from the facility can be beneficial. Be advised, however, that residents covered under Medicare A cannot be out of the facility for an overnight stay and may need the doctor’s approval for any other outing. All outings must be in compliance with any Doctor restrictions.

My mom is on oxygen in the facility. What do I need to do to take her out for the day?

A.   Oxygen supplied by Fair Haven cannot be removed from the facility. As soon as you know the date and time for your outing, notify the Nurse Manager on duty and he/she can make the necessary arrangements.

Can my elderly uncle borrow a wheelchair to use while we visit my mother?

A.   During normal business hours, a few wheelchairs are available for in-facility use. They can be obtained in front of the business office. These chairs may also be signed out for resident use when going on an outing.

My mom has her own wheelchair. Should she bring it?

A.   We encourage residents to use their own equipment if they already have it. Please be advised that we are not responsible for maintenance or repairs on personal resident equipment.

When I take mom out, do I have access to a handicap sticker?

A.   Fair Haven has several handicap stickers that you are able to sign out for individual outings.

What kinds of gifts are allowed?

A.   Food gifts are allowed. Be aware that there may some diet restrictions. Any and all food must be in air tight containers and dates must be put on all containers. Flowers may be in the rooms as long as the resident does not have any allergies. Keep in mind the size of the rooms and that storage areas are limited whey you bring in gifts from home.

Fair Haven’s food looks so good! Can I eat a meal with my loved one?

A.   Families and guests are welcome to share a meal with a resident. Guest trays are available for breakfast, lunch and supper. You may purchase a ticket from the business office (8:00 A.M. to 4:00 P.M.) for $3.00. Meals must be paid for in advance. Tickets bought in advance may be used for any meal.

Who can I talk to when I have more specific questions?

A.   Immediate questions about the resident’s treatment plan may be directed to the Nurse Unit Manager, or to the Social Worker. If neither person is available, the Charge Nurse on duty will be happy to assist you.

  • Questions about financial issues (billing, resident personal use accounts, Medicare, Medicaid, Insurance, etc.) can be directed to the Office Manager.
  • Questions about laundry, maintenance, or housekeeping services can be directed to the Environmental Services Manager. He can be contacted by our office staff.
  • Special food requests or other dietary questions can be communicated to either the Dietary Supervisor or the Nurse Unit Manager.

Administrative Staff are in the building Monday through Friday, 8:00 A.M. to 4:00 P.M. Questions that arise outside these hours may be directed to the Nurse Supervisor. An RN Supervisor is available twenty-four (24) hours a day to serve you.

The administrator has an open door policy and encourages any comments or concerns with a willingness to discuss any issues with you.